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Here are a few of the many positive comments we have received over the years from our valued clients.
"Please pass on my thanks to both Abbey and Zoë for an enjoyable couple of days. Both were very knowledgable and the instruction, I believe, was set at the right level and pace. As always with the Vernon team, I appreciate the friendly and open manner and the willingness to answer any and all questions, also the constant offers to contact the office if we need assistance, I found the training in particular useful, you alwys pick up new things. The hand-outs with tricks and tips is going to be handy and in some cases a good refresher/reminder for all our staff." Laeonie Gallahar, Registrar, National Army Museum, New Zealand after attending the VUG and Training Day in Porirua, New Zealand in May 2009
"The user support and post-sales support and service are 5-star quality. Where many other software companies fail in this domain, the team at Vernon systems have always been there to help.
The support, care and advice they provided was beyond our expectations and what could have been a difficult and problematic time, ended up being a smooth operation."
Jesmond Calleja, Senior Registrar Collection Systems Integration, Art Gallery of New South Wales, Australia
"I believe their interest in meeting the clients needs (rather than simply selling their product) is an invaluable aspect of our relationship with Vernon.
One of the things I have been most impressed with about Vernon is how helpful the staff are whenever we have queries, problems, requests, etc. Vernon staff not only listen to comments/suggestions from users but we usually find that the suggestions appear in a subsequent upgrade whenever practicable, making Vernon a particularly responsive and evolving system."
Laura Vodanovich, Registrar, Auckland Museum, New Zealand
"One of Vernon Systems greatest assets is the years of accumulated experience in database conversion and implementation in many museums with all kinds of collections. This is passed on to new clients in terms of best practice, and better ways manage collections using technology and helps to develop a relationship of complete trust and reliability.
The initial on-site training provided by the staff is excellent ′ easy to follow, friendly and fun. The ongoing support via email and phone is superb: quick response, sensible solutions and the best I have come across in the industry. No question too big or too small.
Their very thorough knowledge of all aspects of collection and exhibition management policy and practice in museums provided great solutions for difficult content and structural issues and simplified the organization of our data so it was now actually usable and accessible."
Melissa Neidorf, Registrar, National Trust (NSW), Australia
"The Rogers Historical Museum (Rogers, Arkansas, USA) switched to Vernon from an in-house system in 1995. After a speedy data conversion with no real glitches, we immediately found the system to be helpful, from ease of use and small customizations to online help and great relational features. Over the years we've upgraded from the DOS to Windows version and made a few other minor customizations, but far and away the best feature of Vernon -- hands down -- is its support. Non-Vernon users here in the States always ask me about the support feature, thinking that a halfway-around-the-world Vernon office would make assistance difficult and slow. Not only is that *not* the case, but in fact we've been amazed at how quickly, thoroughly, and in such great detail the Vernon staff have assisted us with each difficulty we've encountered. Even better, we've rarely had to contact them with problems; the system documentation is fairly easy to read and implement, making most fixes on our part minor. We've also received occasional out-of-the-blue phone calls from Bil, just to ask how we're doing and if there's anything we need help with. How many software companies do that? Despite the fact that we've yet to touch many of its capabilities, after ten years of use we still find Vernon to be our software of choice. Would we choose Vernon again? You bet."
Allyn Lord, Assistant Director, Rogers Historical Museum, USA (21 May 2005)
"We are pleased with our Vernon Collection Management System and the support we are receiving in our usage of the system. It has been a great step forward for us."
Ewen K Cameron Acting Head of Natural History, and Mei Nee Lee, Botany Technician, Auckland Museum, New Zealand
"The general ease with which data can be exported into a variety of formats from the Vernon database has made information sharing, report building and inventorying of collections common practice among collection staff."
Brian Patrick, Collections & Research Manager, Otago Museum, New Zealand
"The Vernon system has evolved considerably since 1993 and is now one of the worlds foremost collection management systems. This development has only been possible because of the excellent working relationship that Vernon has developed with its clients. Vernon staff have a sound understanding of the Museum and Gallery ′ business′ which many other software suppliers often fail to grasp.
I have worked with a range of staff at Vernon, all of whom I found exceptionally helpful, prompt and efficient. As an example of Vernon′s outstanding customer support, when contacting VSL by phone I always get answered in person (unless I ring after hours), and if the person I need is not immediately available they are remarkably prompt at getting back to me shortly after."
Doug Rogan, former Senior Collections Manager / Documentation, Canterbury Museum, New Zealand
"We've received really positive feedback on the new site. People have been commenting on the wealth of information now accessible."
Lynda McLea, "Gallery competes with best of the web" (about Auckland Art Gallery's award-winning Vernon Browser website). City Scene Magazine, 11 May 2003
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