Support
- Featuring some of our clients and few of the artifacts from their collections
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Client
Rogers Historical Museum
Rogers, Arkansas, USA
Description
Death mask of William Coin Harvey (1851-1936), lawyer, author, proponent of the free silver movement, founder of the Monte Ne (Arkansas, USA) resort, and Liberty Party candidate for U.S. President in 1932.
Neg. #N004962
Vernon Systems has extensive experience in design and development, training, maintenance and support. The company has an enviable record in personnel recruitment and retention, and, as a result, we form a tight-knit group dedicated to providing excellent service for which we are proud to take full responsibility.
Our Support Team includes some of the original developers of Vernon, who know the system inside out, as well as former museum and gallery professionals who speak your language.
No matter what configuration of Vernon products you use, we can provide targeted support to suit your situation. Please contact us at any time to discuss your support requirements.
Vernon CMS Support
The Vernon CMS Support Agreement provides for unlimited helpdesk support. Phone, fax and email messages can be sent to Vernon 24 hours per day, seven days per week. Our official time for responding to messages is between 8:30am and 5:30 pm, Monday to Friday, New Zealand time. The reality however, is that various members of our staff often work earlier and/or later than this, and requests for technical support are often responded to outside these hours as well.
Vernon Access Support
The package price for Vernon Access includes support for the first year. Additional support can be purchased thereafter.
The standard package comes with an invitation to join the User Forum, on the User Area of the Vernon Systems website. The User Forum puts users in touch with the Vernon Access knowledge base, along with FAQs and user discussion.